In the app
Open menu → Delete account. It is the last item in the list.
Because this cannot be undone, we ask you to confirm.
Account Deletion Request
You never need to sign in again on this website.
Start in the app, or request deletion by email.
Two ways
Open menu → Delete account. It is the last item in the list.
Because this cannot be undone, we ask you to confirm.
If you changed devices or already removed the app, you can ask by email. You do not need to sign in.
Put “BANJJOK account deletion request” in the subject line and include the email of the Google or Apple account you signed up with.
Once we confirm it is you, we finish within seven business days and write back.
What happens
Records of point purchases and payments must be kept for five years under Korean consumer protection law. They are stored apart from your account and destroyed when that period ends. Your support inquiries and our replies are kept separately for three years to handle disputes.
Stored music and video files stop opening immediately and are fully erased within 30 days.
Any points left disappear with the account and cannot be restored. It is better to use them first.
Leaving BANJJOK does not touch your Google or Apple account itself. BANJJOK simply stops recognising it.
Questions go to Support, and how information is handled is in the Privacy Policy.